How will my order be delivered and what are the postal charges?
We have now updated the website with a new postage system and postage pricing as we have gone to a new service. This will mean better volume/weight calculation at the checkout and an overall cheaper and better service for our customers.
By default, we dispatch all our orders via Royal Mail Standard Delivery or for heavy/ higher volume items with our courier service DPD.
The charge of postage will be automatically calculated at the cart using the volume of your order.
Due to these challenging times orders are taking a little longer to reach our customers even through we are dispatching promptly. We thank you for your patience and valued custom.
We currently only ship within the mainland United Kingdom. Area's such as Northern Ireland and northern Scotland may cost additional postage.
If you are purchasing from the channel Iles or the Scottish Iles please contact us before purchase.
Any questions on shipping please contact us for more information.
How long will my order take to reach me?
We aim to dispatch all our orders the same day as they are received. However, any purchases made on a public bank holiday or on a weekend will be dispatched on the next working day.
If you choose our standard delivery option, please allow 3 - 5 working days for your order to reach you, but please be aware that your delivery will be at the mercy of Royal Mail, so it may arrive earlier or later than expected.
What Methods of Payment do you accept?
you can pay for your goods at the checkout using our secure Paypal service. You do not need to have a Paypal account to use this as you can checkout as a guest.
Alternatively, you can contact us directly to make a secure card payment over the phone.
What if I change my mind or want to cancel/return my order?
Just get in touch with our Customer Service team via email - Sales@ecopackagingsolutions.co.uk, or call us on 02920 854 860.
You can return goods to us for a refund as long as the items are all unused and undamaged. Please note that you will be liable for the postal charges which are non-refundable.
If in the unlikely event that your goods arrive damaged or faulty, please contact us within 14 working days.
What happens if the item I have ordered is out of stock?
You'll be pleased to know that this rarely happens as we manufacture our own products and carry large stocks. If on the rare occasion that we are out of stock, your item(s) will be put on back order and dispatched as soon as stocks land. We will, of course, contact you to let you know.
Do you charge VAT on your items?
Yes, 20% VAT is included in the price you pay.
Are you GDPR compliant?
Yes, we are.
On the 25th May 2018, the General Data Protection Regulation, known as GDPR, came into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used. We want you to know that Eco Packaging Solutions respects the information we hold on you and that we take the security of your information very seriously.
Why are you only making and selling compostable products and not biodegradable ones too?
As an eco-friendly, Earth-conscious company, we only manufacture, source and sell packaging which we know to be reliably reusable; completely compostable or readily recycled because the packaging that's currently being marketed as "biodegradable" isn't as harmless and environmentally responsible as the companies touting them claim to be.
Click here to learn more.
My question isn't listed here...
Whether it's about our products or services, or you'd just like some advice and guidance on being environmentally-friendly, you are welcome to get in touch with any other questions you may have. Our team is always happy to help.
Still not found the answer you need?
If you can't find the answers you're looking for in these frequently asked questions, then please get in touch! We'll be more than happy to help.
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