How will my order be delivered and what are the postal charges?
By default, we dispatch all our orders for free via Royal Mail Standard Delivery.
If you'd prefer to upgrade your order for Speedy Next Day Delivery, you can do so at the checkout where you will be charged a flat rate delivery fee of £9.50. Please note that someone will need to be in to sign for your parcel.
How long will my order take to reach me?
We aim to dispatch all our orders the same day as they are received. However, any purchases made on a public bank holiday or on a weekend will be dispatched on the next working day.
If you choose our free standard delivery option, please allow 3 - 5 working days for your order to reach you, but please be aware that your delivery will be at the mercy of Royal Mail, so it may arrive earlier or later than expected.
If you choose our £9.50 speedy delivery option, your items will reach you the next working day.
What Methods of Payment do you accept?
We accept all major credit and debit cards.
If you'd prefer, you can also pay for your goods at the checkout using our secure Paypal service. You do not need to have a Paypal account to use this.
Alternatively, you can contact us directly to make a secure card payment over the phone.
What if I change my mind or want to cancel/return my order?
Just get in touch with our Customer Service team via email - firstname.lastname@example.org, or call us on 02920 854 860.
You can return goods to us for a refund as long as the items are all unused and undamaged. Please note that you will be liable for the postal charges which are non-refundable.
If in the unlikely event that your goods arrive damaged or faulty, please contact us immediately.
What happens if the item I have ordered is out of stock?
You'll be pleased to know that this rarely happens as we manufacture our own products and carry large stocks. If on the rare occasion that we are out of stock, your item(s) will be put on back order and dispatched as soon as stocks land. We will, of course, contact you to let you know.
Do you charge VAT on your items?
Yes, 20% VAT is included in the price you pay.
Are you GDPR compliant?
Yes, we are.
On the 25th May 2018, the General Data Protection Regulation, known as GDPR, came into effect. GDPR imposes additional obligations on organisations and gives you extra rights around how your data is used. We want you to know that Eco Packaging Solutions respects the information we hold on you and that we take the security of your information very seriously.
Why are you only making and selling compostable products and not biodegradable ones too?
As an eco-friendly, Earth-conscious company, we only manufacture, source and sell packaging which we know to be reliably reusable; completely compostable or readily recycled because the packaging that's currently being marketed as "biodegradable" isn't as harmless and environmentally responsible as the companies touting them claim to be.
Click here to learn more.
My question isn't listed here...
Whether it's about our products or services, or you'd just like some advice and guidance on being environmentally-friendly, you are welcome to get in touch with any other questions you may have. Our team is always happy to help.